Privacy Policy

AlKhabeer (“AlKhabeer”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the AlKhabeer mobile application, website, and related services (collectively, the “Service”).

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

AlKhabeer is a digital platform built for Lebanon that enables clients and professionals to connect through structured profiles and job requests.

For questions regarding this Privacy Policy, contact us at:
Email: privacy@alkhabeer.io

2. Information We Collect

We collect only the information necessary to operate the Service, maintain trust, and ensure safety.

2.1 Information You Provide Directly

Depending on how you use the Service, we may collect:

• Full name or display name
• Phone number
• Account credentials
• Profile details (skills, experience, services, location)
• Job requests and descriptions
• Messages sent through the in-app messaging system
• Images or files you upload (including proof of payment where required)
• Communications with customer support

2.2 Payment-Related Information

• iOS: Payments are processed through Apple’s In-App Purchase system. We do not collect or store your full payment card details. Apple handles payment information according to its own privacy policies.
• Android: Payments are not processed directly through the app. Where applicable, users may upload proof of payment images. These images are stored securely and used solely for verification and record-keeping purposes.

2.3 Information Collected Automatically

When you use the Service, we may collect:

• Device type, operating system, and app version
• IP address and general location (city or region level)
• Usage activity (screens viewed, actions taken, timestamps)
• Log files and diagnostic data for security and performance

2.4 Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• Maintain sessions and user preferences
• Improve performance and reliability
• Prevent abuse and unauthorized access

You can control cookies through your browser settings.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Service
• Create and manage user accounts
• Enable communication between clients and professionals
• Display profiles, requests, and relevant content
• Verify payments or subscription status where applicable
• Maintain safety, trust, and abuse prevention systems
• Respond to support requests and user inquiries
• Monitor usage and improve user experience
• Comply with legal and regulatory obligations

We do not sell personal data.

4. Legal Basis for Processing

We process personal data based on:

• User consent
• Performance of the Service agreement
• Legitimate interests (security, fraud prevention, service improvement)
• Compliance with applicable laws

5. Sharing of Information

We share information only as necessary and in limited circumstances:

5.1 Between Users

Certain information (such as profiles, job requests, and messages) is visible to other users as part of the core functionality of the Service.

5.2 Service Providers

We may share data with trusted third-party providers who assist with hosting, analytics, security, messaging delivery, or customer support. These providers are contractually required to protect your data.

5.3 Legal and Safety Obligations

We may disclose information if required to do so by law, regulation, court order, or governmental authority, or if necessary to protect the rights, safety, and integrity of AlKhabeer, its users, or the public.

5.4 Business Transfers

If AlKhabeer is involved in a merger, acquisition, restructuring, or asset sale, user information may be transferred as part of that transaction.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Service
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or loss.

However, no system can be guaranteed to be completely secure. Use of the Service is at your own risk.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

Requests can be made by contacting:
privacy@alkhabeer.io

9. Children’s Privacy

AlKhabeer is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that a child has provided personal data, we will take steps to delete it.

10. International Data Processing

Your information may be stored or processed outside Lebanon where our service providers operate. We take reasonable steps to ensure that appropriate safeguards are in place.

11. Governing Principles

AlKhabeer is operated with respect for applicable Lebanese laws and general data protection principles. Users acknowledge that data protection regulations may differ depending on jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Continued use of the Service after changes become effective constitutes acceptance of the updated Policy.

13. Contact

For questions or concerns regarding this Privacy Policy:

AlKhabeer
Email: support@alkhabeer.io